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About Us

Welcome to shoe_studio. Here you will find the latest footwear products. In other words when you order from us, you will always get a great product at a great price. Our items are delivered on time and exactly as seen on site. If you have not shopped with us before, here is a few reasons why you should: Our positive feedback rating is just shy of 100% We offer Express and guaranteed shipment from our UK distribution centre We have got a great track record for delivering great customer service We have got thousands and thousands of happy customers (check out our feedback scores and reviews) If you have shopped with us before, you will know we provide great products, service and customer care. We add more items to our shop every day so make sure to check back to see what is new. If you are unsure about anything or you are experiencing any issues with a product then contact our team directly. We know it is often said, but our customer service team will do their very best to help you with any questions or queries. Send us an email and we will do our best to get back to you within a few hours.

Contact and Feedback

Please email us Via eBay and our customer service team will answer your email within 24 working hours.

However our working hours are:

Monday To Friday 0930 -1800.

We are closed at weekend

Feedback

Thank you for the order

If you are happy with our service and footwear, please leave us 100% feedback, If you are not happy for any reason please contact us before leaving any negative feedback so we can resolve this issue without any problems.

Shipping

We offer several delivery options: Fast & Free (items estimated delivery time of 3 working days or less) Standard delivery (3-5 working days) Express delivery (48 hours, 24 hour courier, with 24 hour dispatch time) Click & Collect at Argos (5 working days including dispatch) All of our items are packaged securely and shipped from our UK distribution centre. We do our best to ensure every item arrives safely and on time.

Delivery

All items will be sent by a UK based Courier

Delivery times are provided by the carrier, excluding weekends and bank holidays, and may vary with package origin and destination, particularly during peak periods. Items will be dispatched to the address as listed on your eBay account.

However if a Buyer want to change the delivery address then need to contact us via eBay before make a payment.

Express delivery: 24 hour service available only Monday to Friday (weekend not included).And customer who placed an order after mid Day then it will be not deliver next day

Terms

All Our Items Are Brand New Unless Otherwise Stated. We cannot be held responsible for manufacturer?s faults, BUT we will honour our terms and conditions, faulty products must be reported within 48 hours of purchase for a full instructions of replacement / refund of The Bid / Buying Amount at our discretion. (Postage and Packing is not included in any refund given)If you feel there might be a problem, please feel free to inform us - after all we're only human, mistakes can happen! Our contact details are shown below. We would also prefer to be contacted with any problems you might have with any of our products before leaving Feedback (Please give us a chance to solve any problems you may have - Thank you.)

Returns

We will endeavour to replace all faulty footwear or give a refund of the buying amount at our discretion. Any refund amount will only cover the amount of your purchase and will not include any postage and packaging.

We offer a 30 day money back guarantee. If for any reason you are not satisfied with your goods, we will refund the price of the goods provided that they are returned unused and in original condition, together with the original packaging (if applicable), within 30 days of the date of the invoice. You must take reasonable care of the item/s and must not open them. You will be responsible for the shipping costs both to and from your address. We cannot accept responsibility for returned items damaged or lost in the post so advice you take out postal insurance. To cancel your order you must advise us by email or in writing.